Independent verification for AI support

Your AI vendor grades its own homework.

Proofcount verifies every conversation your vendor bills as resolved—then follows what the customer actually did next.

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app.proofcount.com / audits / julySample data

Resolution audit

July 2026

Northstar Labs · Demo workspace

Audit complete

Verified resolution rate69.0%−31.0 pts vs vendor-billed

Amount to review$1,2931,307 evidence chains

Customers at risk13114 high priority

Verdict distribution

4,218 vendor-billed resolutions

Last 30 days

Verified69.0%

Silent abandonment13.4%

Channel escape8.1%

Wrong answer5.9%

Partial3.6%

Evidence review is ready for Finance + CX

Built around your support stack

ZendeskIntercomFrontGorgiassoon

01 — Why Proofcount exists

The work, the grade, and the invoice come from one party.

Per-resolution pricing only works when resolution is independently verified. Today, your vendor controls every step of the measurement.

They do the work

Their AI answers your customers across chat, email, and voice. That is exactly what you hired it to do.

They grade the work

Their own model decides if the conversation counts as resolved—even when a customer simply gives up.

Conflict introduced

They bill the grade

Every self-declared resolution becomes a line item. The grader is paid for every passing grade.

Incentive misaligned

The independent layer

One evidence-backed verdict for every billed resolution.

Signal window: 72 hours
Evidence coverage: Every verdict
Vendor access: Contestable

02 — The verdict layer

Five outcomes. No vague quality score.

Each verdict combines customer behavior, cross-channel events, and targeted review. The supporting evidence travels with it.

69.0%

Issue closed

Verified

The issue was fully addressed and the customer did not return on another channel.

See evidence chain

13.4%

Reply stopped

Silent abandonment

The customer stopped responding mid-conversation. Silence is not proof of resolution.

See evidence chain

8.1%

Channel changed

Channel escape

The customer left the bot and contacted your team elsewhere about the same issue.

See evidence chain

5.9%

Answer reversed

Wrong answer

A human agent had to correct the answer or the customer reopened the same request.

See evidence chain

3.6%

Issue incomplete

Partial

Part of the request was answered, but the actual customer outcome remained unresolved.

See evidence chain

Distribution shown uses illustrative sample data. Your audit reflects your own support operations and evidence coverage.

03 — Public methodology

Built to survive the vendor conversation.

Hard evidence first. Model judgment only where behavior is ambiguous. Human calibration throughout.

Deterministic evidence

Behavioral signals

Reopens, same-issue recontacts, escalations, and CSAT events become the evidence backbone. They are timestamped records in your own systems—not a model opinion.

Hardest evidence first

Cross-channel context

Identity stitching

Proofcount connects the chat that ended in silence with the phone call or email that followed, closing the blind spot inside single-channel vendor reporting.

Coverage measured on every audit

Targeted intelligence

Evidence-led re-scoring

Only ambiguous conversations are read by a model. It answers narrow, checkable questions and attaches sentence-level evidence to one categorical verdict.

No opaque quality scores

Continuous calibration

Human golden sets

Each account begins with a human-labeled set. Disputed verdicts feed back into calibration so precision is measurable and visible to both sides.

Every verdict can be contested

04 — What you get

Evidence that leaves the dashboard.

Every output is built for a real decision: recover the invoice, save the customer, or negotiate the renewal.

Artifact 01

The dispute file

Every failed resolution, itemized in dollars with its complete evidence chain.

Billed resolutions4,218

Failed verification1,307

Amount to review$1,293.93

Artifact 02

The churn radar

Customers whose issue is still open—flagged while they are a ticket, not a cancellation.

acct_2841Wrong answer · reopened ×22h

acct_0937Escaped to phone · unresolved5h

acct_5512Partial · follow-up pending1d

Artifact 03

The benchmark

Your verified performance against comparable deployments, with coverage shown.

Verified rate69%

Peer median74%

Largest gap: channel escape

05 — Trust architecture

Built the way an independent auditor should be.

Proofcount sits between your team and your vendor. That position only works when our access is narrower, our evidence is traceable, and your data stays yours.

Access

Read-only by design

Scoped tokens cannot send messages, modify tickets, or change a single record in your helpdesk.

Data

Minimized by default

Only the signals required for a verdict are processed. Retention and regional controls remain yours.

Models

Never trained on you

Your customer conversations calibrate your audit and never train shared models or cross tenant boundaries.

Governance

Review-ready controls

DPA-first onboarding, audit trails, least-privilege access, and security documentation for procurement.

Security documentation available during reviewContact security

06 — Pricing

Spend cents to verify the dollars.

Pricing principle

Transparent per-resolution economics. No share of recovery. No vendor incentives.

Starter

$490

per month

Continuous verification for one vendor, up to 5,000 audited resolutions a month.

Full verdict breakdown
Evidence-linked dispute file
90-day lookback at signup
Golden-set calibration

Start auditing

Most teams start hereScale

$1,490

per month

Up to 50,000 audited resolutions a month for teams running AI support at volume.

Verdicts within 72 hours
Monthly dispute file
Churn-risk alerts
Vendor and industry benchmarks
Managed dispute workflow

Book a demo

Enterprise

Custom

annual agreement

Multi-vendor, voice, regulated workflows, and procurement-grade terms.

Multi-brand coverage
Voice and custom channels
Custom golden sets and SLAs
Regional data controls

Talk to us

Need procurement-ready ROI modeling? We will build it against your actual vendor contract before you commit.

Read-only · live in 48 hours

Know what you are actually paying for.

Connect your helpdesk on Monday. See your first independent resolution audit by Friday.

Book a 20-minute review Read the methodology

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