01
They do the work
Their AI answers your customers across chat, email, and voice. That is exactly what you hired it to do.
Independent verification for AI support
Your AI vendor grades its own homework.
Proofcount verifies every conversation your vendor bills as resolved—then follows what the customer actually did next.
Read-only access First audit in 48 hours No rip-and-replace
app.proofcount.com / audits / julySample data
Resolution audit
Audit completeJuly 2026
Northstar Labs · Demo workspace
Verified resolution rate69.0%−31.0 pts vs vendor-billed
Amount to review$1,2931,307 evidence chains
Customers at risk13114 high priority
Verdict distribution
4,218 vendor-billed resolutionsVerified69.0%
Silent abandonment13.4%
Channel escape8.1%
Wrong answer5.9%
Partial3.6%
Built around your support stack
01Zendesk02Intercom03Front04Gorgiassoon
01 — Why Proofcount exists
The work, the grade, and the invoice come from one party.
Per-resolution pricing only works when resolution is independently verified. Today, your vendor controls every step of the measurement.
02
They grade the work
Their own model decides if the conversation counts as resolved—even when a customer simply gives up.
Conflict introduced03
They bill the grade
Every self-declared resolution becomes a line item. The grader is paid for every passing grade.
Incentive misalignedThe independent layer
One evidence-backed verdict for every billed resolution.
- Signal window
- 72 hours
- Evidence coverage
- Every verdict
- Vendor access
- Contestable
02 — The verdict layer
Five outcomes. No vague quality score.
Each verdict combines customer behavior, cross-channel events, and targeted review. The supporting evidence travels with it.
69.0%
Issue closedVerified
The issue was fully addressed and the customer did not return on another channel.
See evidence chain13.4%
Reply stoppedSilent abandonment
The customer stopped responding mid-conversation. Silence is not proof of resolution.
See evidence chain8.1%
Channel changedChannel escape
The customer left the bot and contacted your team elsewhere about the same issue.
See evidence chain5.9%
Answer reversedWrong answer
A human agent had to correct the answer or the customer reopened the same request.
See evidence chain3.6%
Issue incompletePartial
Part of the request was answered, but the actual customer outcome remained unresolved.
See evidence chainDistribution shown uses illustrative sample data. Your audit reflects your own support operations and evidence coverage.
03 — Public methodology
Built to survive the vendor conversation.
Hard evidence first. Model judgment only where behavior is ambiguous. Human calibration throughout.
01
Deterministic evidence
Behavioral signals
Reopens, same-issue recontacts, escalations, and CSAT events become the evidence backbone. They are timestamped records in your own systems—not a model opinion.
Hardest evidence first
02
Cross-channel context
Identity stitching
Proofcount connects the chat that ended in silence with the phone call or email that followed, closing the blind spot inside single-channel vendor reporting.
Coverage measured on every audit
03
Targeted intelligence
Evidence-led re-scoring
Only ambiguous conversations are read by a model. It answers narrow, checkable questions and attaches sentence-level evidence to one categorical verdict.
No opaque quality scores
04
Continuous calibration
Human golden sets
Each account begins with a human-labeled set. Disputed verdicts feed back into calibration so precision is measurable and visible to both sides.
Every verdict can be contested
04 — What you get
Evidence that leaves the dashboard.
Every output is built for a real decision: recover the invoice, save the customer, or negotiate the renewal.
Artifact 01
The dispute file
Every failed resolution, itemized in dollars with its complete evidence chain.
Billed resolutions4,218
Failed verification1,307
Amount to review$1,293.93
Artifact 02
The churn radar
Customers whose issue is still open—flagged while they are a ticket, not a cancellation.
acct_2841Wrong answer · reopened ×2
acct_0937Escaped to phone · unresolved
acct_5512Partial · follow-up pending
Artifact 03
The benchmark
Your verified performance against comparable deployments, with coverage shown.
Verified rate69%
Peer median74%
Largest gap: channel escape
05 — Trust architecture
Built the way an independent auditor should be.
Proofcount sits between your team and your vendor. That position only works when our access is narrower, our evidence is traceable, and your data stays yours.
Read-only by design
Scoped tokens cannot send messages, modify tickets, or change a single record in your helpdesk.
Minimized by default
Only the signals required for a verdict are processed. Retention and regional controls remain yours.
Never trained on you
Your customer conversations calibrate your audit and never train shared models or cross tenant boundaries.
Review-ready controls
DPA-first onboarding, audit trails, least-privilege access, and security documentation for procurement.
Security documentation available during reviewContact security
06 — Pricing
Spend cents to verify the dollars.
Pricing principle
Transparent per-resolution economics. No share of recovery. No vendor incentives.
$4,800
one-timeA 90-day lookback before your next renewal or vendor review.
- Full verdict breakdown
- Evidence-linked dispute file
- Golden-set calibration
- Executive readout
4¢
per audited resolutionLive verification for teams managing AI support month after month.
- Verdicts within 72 hours
- Monthly dispute file
- Churn-risk alerts
- Vendor and industry benchmarks
- Managed dispute workflow
Custom
annual agreementMulti-vendor, voice, regulated workflows, and procurement-grade terms.
- Multi-brand coverage
- Voice and custom channels
- Custom golden sets and SLAs
- Regional data controls
Need procurement-ready ROI modeling? We will build it against your actual vendor contract before you commit.
Read-only · live in 48 hours
Know what you are actually paying for.
Connect your helpdesk on Monday. See your first independent resolution audit by Friday.
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